Capital One Credit Card Phone Number: Navigating the world of credit cards can sometimes be complex, and having reliable customer service is essential. Capital One offers multiple avenues for cardholders to seek assistance, ensuring that help is always within reach.
This guide provides detailed information on how to contact Capital One’s credit card customer service, tailored to various needs and situations.
General Customer Support
For general inquiries or assistance with your Capital One credit card, you can reach out to their customer service team:
- Phone Number: 1-800-CAPITAL (1-800-227-4825)
- Availability: Representatives are available to assist you with questions about your account, transactions, payments, and more.
International Support
If you’re traveling or residing outside the United States and need support with your credit card:
- International Collect Calls: +1-804-934-2001
- Instructions: Contact the international operator to place a collect call to Capital One. This service ensures you can manage your account from anywhere in the world without incurring significant charges.
Online Account Assistance
For issues related to online account access, such as login problems or technical difficulties:
- Online Account Support: 1-866-750-0873
- Services: Assistance with password resets, account unlocking, and navigation of the online banking platform.
Fraud Protection
In case of suspected fraudulent activity or if your card has been lost or stolen:
- Fraud Protection Hotline: 1-800-427-9428
- Immediate Action: It’s crucial to report any unauthorized transactions or lost/stolen cards promptly to prevent further unauthorized use.
General Correspondence
For non-urgent matters or formal communications, you can send mail to Capital One’s correspondence address:
- Mailing Address: Capital One Attn: General Correspondence P.O. Box 30285 Salt Lake City, UT 84130-0285
Payment Mailing Address
If you prefer to mail your credit card payments, ensure they are sent to the correct address to avoid delays:
- Payment Address: Capital One Attn: Payment Processing P.O. Box 71083 Charlotte, NC 28272-1083
For overnight payments:
- Overnight Payment Address: Capital One Attn: Payment Processing 6125 Lakeview Rd Suite 800 Charlotte, NC 28269
In-Person Assistance
Capital One Cafés and branches offer in-person support for your banking needs:
- Services: Discuss account matters, seek financial advice, or resolve issues with a representative.
- Find a Location: Use the Capital One website or mobile app to locate a nearby Café or branch.
Digital Assistance with Eno
Capital One provides a virtual assistant named Eno to help with quick questions and account information:
- Access: Available through the Capital One mobile app or by texting 227-663.
- Features: Check account balances, recent transactions, and receive alerts about potential fraud.
Feedback and Complaints
Your feedback is valuable to Capital One. If you have concerns or wish to provide feedback:
- Customer Feedback Line: 1-844-348-8660
- Note: This line is dedicated to feedback and may not provide immediate resolutions to account-specific issues.
Accessibility Services
For customers with hearing or speech impairments:
- Relay Services: Dial 711 to connect with a relay operator who can assist in contacting Capital One’s customer service.
Business Credit Card Support
If you hold a Capital One business credit card:
- Business Customer Service: 1-800-867-0904
- Services: Assistance with business accounts, including transactions, payments, and rewards.
Secured Credit Card Support
For inquiries specific to secured credit cards:
- Secured Card Customer Service: 1-800-219-7931
- Services: Information on security deposits, account management, and transitioning to unsecured cards.
Additional Resources
- Help Center: Visit the Capital One Help Center online for a comprehensive list of FAQs and support topics.
- Mobile App: Manage your account, make payments, and contact support directly through the Capital One mobile app.
FAQs about Capital One Credit Card Phone Number
Here are some commonly asked questions about contacting Capital One’s credit card customer service:
1. What is the Capital One credit card customer service phone number?
You can reach Capital One’s credit card support at 1-800-227-4825 (for U.S. customers). If you’re calling from outside the U.S., dial 1-804-934-2001.
2. What are Capital One’s customer service hours?
Capital One’s customer service is available 24/7 for general account inquiries and lost/stolen card assistance.
3. How do I contact Capital One for fraud or account security concerns?
If you suspect fraud or need to report unauthorized transactions, call 1-800-227-4825 immediately. You can also use the Capital One mobile app for quick account security actions.
4. Can I dispute a charge over the phone?
Yes, you can dispute a transaction by calling 1-800-227-4825 or by logging into your online account and selecting the charge you wish to dispute.
5. Does Capital One have a phone number for lost or stolen cards?
Yes. Report a lost or stolen card immediately by calling 1-800-227-4825 (domestic) or 1-804-934-2001 (international).
6. Is there a separate number for Capital One business credit cards?
Yes, if you have a Capital One business credit card, call 1-800-867-0904 for support.
7. Can I pay my Capital One credit card bill over the phone?
Yes, you can make a payment by calling 1-800-227-4825 and following the automated prompts.
For faster support, consider using the Capital One website or mobile app to manage your account, report issues, or chat with a representative.
Conclusion
Capital One is committed to providing robust customer support to ensure your credit card experience is seamless and secure. Whether you prefer online assistance, phone support, or in-person consultations, multiple channels are available to address your needs promptly. Always ensure you have your account information handy when reaching out to expedite the assistance process.
