Auto Owners Insurance Reviews

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Auto Owners Insurance is a popular insurance provider in the United States that offers various types of coverage, including auto insurance, home insurance, life insurance, and business insurance. When choosing an insurance provider, it is important to consider factors such as coverage options, cost, and customer service. One way to evaluate an insurance provider is to read reviews from current and past customers.

In this article, we will discuss the importance of reading reviews before choosing an insurance provider, and we will specifically focus on Auto Owners Insurance. We will provide an overview of the company, its coverage options, and its customer service.

Additionally, we will analyze reviews from various sources to help you make an informed decision about whether Auto Owners Insurance is the right insurance provider for you.

Auto Owners Insurance: Company Overview

A. History of Auto Owners Insurance

Auto Owners Insurance was founded in 1916 by Vern V. Moulton in Mount Pleasant, Michigan. The company started as a property and casualty insurer, but expanded its offerings to include life insurance in 1980. Today, Auto Owners Insurance is one of the largest insurers in the United States, serving policyholders in 26 states.

B. Types of coverage offered

Auto Owners Insurance offers a wide range of coverage options for individuals and businesses, including auto insurance, home insurance, life insurance, and business insurance. Their auto insurance policies include liability, collision, comprehensive, personal injury protection, and uninsured/underinsured motorist coverage.

C. Pricing and discounts

Auto Owners Insurance offers competitive pricing for their policies, and also provides a number of discounts to help policyholders save money. These discounts include multi-policy discounts, safe driver discounts, anti-theft device discounts, and good student discounts.

D. Customer service and support

Auto Owners Insurance is known for its excellent customer service and support. They have a 24/7 claims reporting system, and policyholders can also access their accounts and manage their policies online. Additionally, Auto Owners Insurance has a network of local independent agents who can provide personalized assistance and support.

Auto-Owners Car Insurance Policy Options

Auto-Owners Insurance offers robust optional coverages for those who prefer stronger policies, including:

  • Road trouble service: Provides roadside assistance benefits such as fuel delivery, battery jump-starts, lockout services and flat-tire help
  • Additional expense coverage: Provides rental car reimbursement and trip interruption benefits for lodging and food costs
  • At-fault accident forgiveness: Keeps your rates from going up after your first at-fault accident if you’ve had no at-fault claims or major violations in the last three years
  • Diminished value coverage: Compensates you for the loss in value that may occur after your vehicle is involved in an accident
  • Loan/lease gap coverage: Pays off the difference between your car’s value and the amount you owe on it after an accident
  • Personal Automobile Plus package: Offers 10 additional coverages ranging from cellphone replacement and identity theft protection to lock rekeying

If you’re an Auto-Owners Insurance policyholder, you’ll also earn a common loss deductible if your car and home are both damaged at once. Extra benefits include the extension of your auto insurance policy to rental cars, and the waiving of your collision deductible if the accident involves two vehicles covered by Auto-Owners Insurance.

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One last option is TrueRide by Auto-Owners®, the company’s telematics program. If you opt into this plan, your driving habits will be tracked via a mobile app on your smartphone. This could lead to lower car insurance rates.

Auto Owners Insurance Reviews: Pros and Cons

Auto Owners Insurance is a popular choice for many drivers, and like any insurance provider, it has both positive and negative aspects to consider. In this section, we’ll take a closer look at the pros and cons of Auto Owners Insurance.

A. Positive aspects of Auto Owners Insurance

  1. Excellent coverage options: One of the standout features of Auto Owners Insurance is the range of coverage options available. Customers can choose from a variety of policy types, including liability, collision, comprehensive, and more. Plus, the company offers additional coverage options like roadside assistance and rental car reimbursement.
  2. Competitive pricing: Auto Owners Insurance is known for offering competitive pricing, with rates that are often lower than those of other insurance providers. This is especially true for drivers with a good driving record or those who bundle their auto insurance with other types of insurance, such as homeowners insurance.
  3. Responsive customer service: Another positive aspect of Auto Owners Insurance is the company’s reputation for responsive customer service. Whether you have questions about your policy, need to file a claim, or want to make changes to your coverage, the company’s customer service representatives are available to help.

B. Negative aspects of Auto Owners Insurance

  1. Limited availability in certain areas: One of the main drawbacks of Auto Owners Insurance is that it is not available in all states. If you live in a state where the company does not operate, you won’t be able to purchase coverage from them.
  2. Mixed reviews regarding claims handling: While Auto Owners Insurance is known for its excellent coverage options and competitive pricing, some customers have reported mixed experiences when it comes to filing claims. Some customers have had positive experiences, while others have reported delays and difficulties when trying to get their claims processed.
  3. Lack of online account management tools: Finally, another potential downside of Auto Owners Insurance is the lack of online account management tools. While the company does have a website where customers can pay their bills and access policy information, there are some features that are not available online. For example, customers cannot file claims online and must instead contact the company directly to initiate the process.

Customer Reviews of Auto Owners Insurance

Auto Owners Insurance is a leading provider of auto insurance in the United States. To gain insight into the customer experience, we analyzed customer reviews from a variety of sources, including:

  • Consumer Affairs
  • Better Business Bureau (BBB)
  • J.D. Power

These sources provide a broad range of feedback from customers of Auto Owners Insurance, allowing us to develop a comprehensive analysis of their customer satisfaction.

B. Analysis of Customer Reviews by Category:

  1. Claims Handling:

Many customers praise Auto Owners Insurance for its efficient and timely claims handling. Customers appreciate the ease of filing claims and the responsiveness of the company’s representatives. However, some customers have reported delays in the processing of claims and difficulty in obtaining sufficient information about the claims process.

  1. Customer Service:
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Auto Owners Insurance generally receives positive reviews for its customer service. Customers praise the company’s representatives for their professionalism and helpfulness. However, some customers have reported difficulties reaching customer service representatives and long wait times on the phone.

  1. Pricing and Discounts:

Auto Owners Insurance is generally perceived as having high premiums. While the company offers a variety of discounts, such as safe driver discounts and multi-policy discounts, some customers have reported that these discounts are not sufficient to offset the high cost of their policies.

  1. Coverage Options:

Auto Owners Insurance is praised for its wide range of coverage options, including liability, collision, comprehensive, and personal injury protection. Customers appreciate the flexibility to customize their policies according to their specific needs. However, some customers have reported confusion about the details of their coverage and difficulty in understanding the terms of their policies.

  1. Overall Satisfaction:

Overall, customers of Auto Owners Insurance are generally satisfied with their experience. The company receives high ratings for its claims handling and customer service, and customers appreciate the variety of coverage options available. However, some customers report concerns about pricing and the complexity of policy details.

In summary, Auto Owners Insurance has generally positive reviews from its customers, but there is room for improvement in some areas. By analyzing customer feedback, the company can continue to make changes that meet the needs and expectations of its policyholders.

Comparison with Other Insurance Providers

Auto Owners Insurance is one of the major insurance companies in the market, competing with other well-known providers such as Allstate, State Farm, and Geico. In this section, we will compare Auto Owners Insurance with these companies and evaluate its pricing, coverage, and customer satisfaction. Additionally, we will analyze its strengths and weaknesses compared to its competitors.

A. Comparison of Auto Owners Insurance with other major insurance companies: When compared with other major insurance companies, Auto Owners Insurance stands out as a customer-focused company with a strong emphasis on personalized service. State Farm and Allstate, two of the largest insurance companies in the market, also prioritize customer service, but Geico focuses more on providing affordable insurance rates.

B. Evaluation of Auto Owners Insurance in terms of pricing, coverage, and customer satisfaction: In terms of pricing, Auto Owners Insurance is competitive in the market. Its rates are similar to those of State Farm and Allstate, but generally higher than those of Geico. When it comes to coverage, Auto Owners Insurance offers a wide range of policies that provide comprehensive protection for drivers, including liability coverage, collision coverage, and comprehensive coverage. Lastly, Auto Owners Insurance has consistently received high customer satisfaction ratings, scoring well above average in J.D. Power’s annual auto insurance satisfaction study.

C. Analysis of Auto Owners Insurance’s strengths and weaknesses compared to its competitors: One of Auto Owners Insurance’s strengths is its strong emphasis on customer service, which is reflected in its high customer satisfaction ratings. Another strength is the company’s comprehensive coverage options, which provide drivers with peace of mind knowing they are protected on the road. However, a potential weakness is that Auto Owners Insurance’s rates are generally higher than those of Geico, which could be a deciding factor for some consumers when choosing an insurance provider. Additionally, while Auto Owners Insurance offers a wide range of policies, it may not offer as many discounts as other insurance companies in the market.

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Auto-Owners Insurance: FAQ

Below, you will find frequently asked questions about Auto-Owners Insurance.

What type of insurance does Auto-Owners Insurance offer?

Auto-Owners Insurance offers liability, comprehensive and collision insurance, along with personal injury protection, medical payments insurance and uninsured motorist coverage. Additional coverage types and bundling options include homeowners and renters insurance.

Is Auto-Owners Insurance available in Florida?

Yes, Auto-Owners Insurance is available in Florida. The company typically offers affordable rates for car insurance to drivers in the Sunshine State.

Where is the Auto-Owners Insurance headquarters?

Auto-Owners Insurance is headquartered in Lansing, Mich., though the company has local agents and offices across the United States.

Is Auto-Owners the same as AAA?

No, Auto-Owners Insurance is not the same as AAA. Auto-Owners is a separate company that sells auto, home and life insurance. AAA stands for the American Automobile Association, and is a large enterprise that sells services and products across multiple industries. AAA has several insurance groups, such as the Auto Club Property-Casualty Insurance Company.


A. Summary of key points

Throughout this article, we have explored the various aspects of Auto Owners Insurance, including its history, coverage options, customer satisfaction ratings, and financial stability. We have learned that Auto Owners Insurance has been in operation for over a century and has consistently received high ratings from industry experts for its financial stability and claims handling.

In terms of coverage options, Auto Owners Insurance offers a wide range of policies, including car insurance, home insurance, and life insurance, among others. Customers can also choose from a variety of add-ons and discounts to customize their policies.

Customer satisfaction ratings for Auto Owners Insurance are generally positive, with many customers praising the company’s prompt and efficient claims handling. Additionally, Auto Owners Insurance has a reputation for offering competitive rates, which can be especially beneficial for those on a tight budget.

B. Final thoughts on Auto Owners Insurance

Based on our research, we believe that Auto Owners Insurance is a reputable insurance provider that offers a range of coverage options at competitive rates. Its long history in the industry and positive ratings for financial stability and claims handling make it a reliable choice for those seeking insurance coverage.

C. Recommendations for readers who are considering Auto Owners Insurance

If you are considering Auto Owners Insurance, we recommend taking the time to research the various coverage options and add-ons available to you. Additionally, it is important to consider your budget and how much coverage you need to adequately protect yourself and your assets. Finally, we suggest reading customer reviews and ratings to get a sense of the company’s reputation for customer service and claims handling. By doing so, you can make an informed decision about whether Auto Owners Insurance is the right insurance provider for you.