Infinity Auto Insurance Review

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Infinity Auto Insurance is a leading provider of car insurance in the United States. Founded in 1955 and headquartered in Birmingham, Alabama, the company offers a range of coverage options to protect drivers and their vehicles.

Car insurance is an essential part of car ownership. It provides financial protection in the event of an accident, theft, or other unforeseen circumstances. Without insurance, drivers can face significant financial and legal consequences.

Meanwhile, the purpose of this article is to provide an overview of Infinity Auto Insurance, including its coverage options, pricing, and customer service. We will also discuss the importance of car insurance and how to choose the right policy for your needs. By the end of this article, you should have a better understanding of Infinity Auto Insurance and what it can offer you as a driver.

About Infinity Auto Insurance

A. History of the company:

Infinity Auto Insurance is a company that was founded in 1955, initially as Dixie Insurance Company, in Anniston, Alabama. In 2002, the company moved its headquarters to Birmingham, Alabama. The company then changed its name to Infinity Property and Casualty Corporation in 2003. Infinity Auto Insurance provides insurance coverage for personal and commercial vehicles in more than 40 states across the United States.

B. Types of auto insurance offered:

Infinity Auto Insurance offers several types of auto insurance coverage, including liability, collision, and comprehensive coverage. Liability coverage is required by law in most states and covers bodily injury and property damage caused by the policyholder. Collision coverage covers damages to the policyholder’s vehicle caused by an accident with another vehicle or object. Comprehensive coverage covers damages to the policyholder’s vehicle caused by events such as theft, vandalism, or natural disasters.

C. Coverage options:

In addition to the standard types of auto insurance coverage, Infinity Auto Insurance offers additional coverage options such as roadside assistance, rental reimbursement, and gap insurance. Roadside assistance provides policyholders with emergency services such as towing, battery jump-start, and fuel delivery. Rental reimbursement covers the cost of a rental car if the policyholder’s vehicle is damaged and needs to be repaired. Gap insurance covers the difference between the actual cash value of the policyholder’s vehicle and the amount they owe on a loan or lease if the vehicle is totaled in an accident.

D. Discounts available:

Infinity Auto Insurance offers several discounts to its policyholders, such as safe driver discounts, multi-car discounts, and anti-theft device discounts. Safe driver discounts are available to policyholders who maintain a clean driving record for a certain period of time. Multi-car discounts are available to policyholders who insure more than one vehicle with Infinity Auto Insurance. Anti-theft device discounts are available to policyholders who install anti-theft devices in their vehicles to prevent theft or vandalism.

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Pros and Cons of Infinity Auto Insurance

Infinity Auto Insurance has its advantages and disadvantages. Here are some of the pros and cons of using their services.

A. Pros

  1. Competitive pricing: Infinity Auto Insurance offers competitive pricing, which makes them a good choice for drivers who are looking for affordable coverage. They also offer discounts and special rates that can help reduce your overall costs.
  2. Customizable policies: Infinity Auto Insurance allows you to customize your policy to fit your specific needs. This means that you can choose the coverage that you need, without having to pay for extras that you don’t want.
  3. Multiple discounts: Infinity Auto Insurance offers multiple discounts, including safe driver discounts, multi-policy discounts, and discounts for paying your premiums in full. These discounts can help you save money on your premiums.

B. Cons

  1. Limited availability: Infinity Auto Insurance is not available in all states. If you live in a state where they do not offer coverage, you will need to look for another insurance provider.
  2. Mixed customer reviews: Infinity Auto Insurance has received mixed customer reviews. While some customers have had positive experiences, others have complained about poor customer service and claims handling.
  3. Limited online resources: Infinity Auto Insurance’s website is not as robust as some other insurance providers. They do not offer online quotes, and their online resources are limited.

Overall, Infinity Auto Insurance may be a good choice for drivers who are looking for affordable coverage and customizable policies. However, if you live in a state where they do not offer coverage or are looking for a provider with more robust online resources, you may want to consider other options.

Customer Reviews

A. Overview of customer reviews

Customer reviews are an essential aspect of any business’s success. They provide potential customers with an unbiased opinion of the product or service they are considering purchasing. Reviews can be found on a variety of platforms, such as social media, review websites, and online marketplaces.

B. Analysis of customer feedback

Analyzing customer feedback can help businesses identify areas where they excel and areas that need improvement. Positive reviews can highlight a company’s strengths, while negative reviews can point out areas for improvement. Analyzing feedback can also help businesses understand their target audience better and identify trends in customer behavior.

C. Common complaints and praises

Common complaints in customer reviews include issues with customer service, product quality, and shipping. Customers may also complain about the price or value of the product or service. On the other hand, common praises in customer reviews include excellent customer service, high-quality products, and fast shipping times. Customers may also praise the price or value of the product or service. Understanding the common complaints and praises in customer reviews can help businesses improve their offerings and better meet the needs of their customers.

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Comparison with Other Auto Insurance Providers

When it comes to auto insurance providers, there are many options available in the market. In this section, we will compare our company with some of the top competitors to help you make an informed decision.

A. Comparison with Top Competitors

Our company has been in the industry for over a decade and has established itself as a reliable and customer-friendly auto insurance provider. Some of our top competitors include State Farm, Allstate, Geico, and Progressive. While each company has its own strengths and weaknesses, we believe that our dedication to providing personalized customer service sets us apart from the rest.

B. Pricing and Coverage Comparison

In terms of pricing, we offer competitive rates and a range of coverage options to suit your needs. We recommend comparing quotes from multiple providers to ensure that you are getting the best deal for your specific situation. When it comes to coverage, we offer comprehensive coverage that includes liability, collision, and comprehensive coverage options. We also offer optional extras such as roadside assistance and rental car coverage.

C. Strengths and Weaknesses

One of our biggest strengths is our commitment to providing exceptional customer service. Our agents are knowledgeable and always willing to go the extra mile to ensure that our customers are satisfied. We also offer a range of discounts to help our customers save money on their premiums.

However, we recognize that there are areas where we can improve. For example, our online quote system could be more user-friendly and streamlined. We are constantly working to make improvements in this area to provide a better experience for our customers.

Overall, we believe that our company offers a strong combination of competitive pricing, comprehensive coverage options, and exceptional customer service. We encourage you to compare our services with those of other auto insurance providers to see for yourself how we stack up.

How to Get a Quote from Infinity Auto Insurance

If you’re looking to get an auto insurance quote from Infinity, there are two primary methods available to you: online and by phone. Here’s what you need to know about each of these methods:

A. Online quote process: To obtain a quote online, visit the Infinity Auto Insurance website and click on the “Get a Quote” button. You’ll be prompted to enter some basic information, including your zip code, vehicle make and model, and desired coverage level. Once you’ve provided this information, the website will generate a quote for you based on the details you’ve provided. Keep in mind that this is just an estimate and may not reflect your final premium.

B. Phone quote process: If you’d prefer to speak with a representative to get a quote, you can call Infinity’s customer service line at 1-800-INFINITY (1-800-463-4648). A customer service representative will guide you through the quote process, which typically involves providing information about your vehicle, driving history, and desired coverage level. The representative will then provide you with a quote based on the information you’ve provided.

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C. Required information: Regardless of whether you choose to get a quote online or by phone, you’ll need to have some basic information on hand. This may include your name, address, phone number, and email address, as well as details about your vehicle (such as the make, model, and year) and your driving history (including any accidents or violations you’ve had in the past). Additionally, you’ll need to indicate the level of coverage you’re interested in, whether that’s liability-only coverage or a more comprehensive policy.

Frequently asked questions

Where does Infinity sell car insurance?

Morzviral was not able to reach Infinity to verify in which states it offers policies. As of December 2021, it only sold policies in California.

Is Infinity the same as Kemper?

Infinity is owned by Kemper, a separate brand that sells auto, home and life insurance; Kemper may be discontinuing the Infinity brand.


In conclusion, Infinity Auto Insurance offers a range of insurance products and services that cater to the needs of its customers. Throughout this article, we have discussed the company’s history, insurance products, customer service, and pricing, among other aspects.

A. Summary of key points

To recap, Infinity Auto Insurance has been in operation for more than 70 years, and it provides coverage for vehicles, homes, and businesses. The company has a network of agents across the country, making it easy for customers to access their services. Additionally, their customer service is available 24/7, and customers can file claims online or through their mobile app. Their pricing is competitive, and customers can take advantage of discounts for safe driving, multiple policies, and other factors.

B. Recommendation for potential customers

If you are in the market for auto, home, or business insurance, Infinity Auto Insurance is worth considering. With their extensive coverage options, competitive pricing, and commitment to customer service, they are a reliable choice for your insurance needs. Be sure to compare quotes from other insurance providers to see how Infinity Auto Insurance stacks up in terms of coverage and pricing.

C. Final thoughts on Infinity Auto Insurance

Overall, Infinity Auto Insurance is a reputable insurance provider with a long history of serving its customers. They offer a wide range of insurance products and services, and their customer service is available around the clock. While there may be some room for improvement in terms of their online platform, Infinity Auto Insurance is a solid choice for those in need of insurance coverage.