Progressive Auto Insurance Review

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Progressive Auto Insurance is one of the most well-known auto insurance providers in the United States. It was founded in 1937 and has since grown to become a leading provider of car insurance policies, offering coverage to over 20 million customers across the country.

Auto insurance is an important aspect of vehicle ownership, as it provides financial protection in the event of accidents, theft, or other unexpected incidents. In fact, in many states, having car insurance is a legal requirement to drive on public roads.

The purpose of this article is to provide an overview of Progressive Auto Insurance, including its history, policies, and customer service. Additionally, we will explore the benefits of having auto insurance, as well as some common types of coverage offered by Progressive and other insurance providers. By the end of this article, you should have a better understanding of Progressive Auto Insurance and the importance of auto insurance in general.

History of Progressive Auto Insurance

Progressive Auto Insurance is a leading provider of car insurance in the United States. Founded in 1937 by Jack Green and Joe Lewis, the company was originally called Progressive Mutual Insurance Company and was headquartered in Cleveland, Ohio. At the time, the company specialized in providing car insurance to high-risk drivers who were often denied coverage by other insurance companies.

Throughout the years, Progressive Auto Insurance has expanded its offerings and become a household name in the insurance industry. The company is known for its innovative approach to auto insurance, which includes the introduction of the first drive-in claims office, the first website to allow customers to purchase policies online, and the use of telematics technology to track driver behavior and offer discounts to safe drivers.

Today, Progressive Auto Insurance is headquartered in Mayfield Village, Ohio, and has over 38,000 employees across the United States. The company offers a wide range of insurance products, including car insurance, home insurance, and life insurance, and serves over 20 million customers. Despite its growth and success, Progressive Auto Insurance remains committed to its founding principles of providing affordable insurance options to all drivers, regardless of their risk profile.

Types of auto insurance coverage provided by Progressive

Progressive is a leading provider of auto insurance in the United States, offering a range of coverage options to suit the needs of different drivers. Here are some of the types of auto insurance coverage provided by Progressive:

  1. Liability coverage: This is the most basic type of auto insurance coverage and is required by law in most states. Liability coverage helps pay for damages or injuries that you cause to other people or their property while driving.
  2. Collision coverage: Collision coverage helps pay for repairs to your vehicle if you are involved in a collision with another car or object.
  3. Comprehensive coverage: Comprehensive coverage provides protection for your vehicle against damage caused by things like theft, vandalism, and natural disasters.
  4. Personal injury protection (PIP): PIP coverage helps pay for medical expenses and lost wages if you or your passengers are injured in an accident, regardless of who is at fault.
  5. Uninsured/underinsured motorist coverage: This type of coverage helps protect you if you are involved in an accident with a driver who is uninsured or does not have enough insurance to cover the damages.
  6. Roadside assistance: Progressive offers roadside assistance coverage to help you if your car breaks down, you run out of gas, or you get a flat tire.
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Overall, Progressive offers a comprehensive range of auto insurance coverage options that can be tailored to meet your specific needs and budget. Whether you are a new driver or have years of experience behind the wheel, Progressive has coverage options that can help protect you and your vehicle on the road.

Pros and cons of Progressive Auto Insurance

Progressive Auto Insurance is one of the leading providers of auto insurance in the United States. With its wide range of coverage options and competitive pricing, the company has gained a reputation as a reliable and trustworthy insurer. However, like any other insurance provider, there are both advantages and disadvantages to choosing Progressive Auto Insurance.


  1. Competitive pricing: One of the biggest advantages of Progressive Auto Insurance is its affordability. The company offers a variety of discounts, including safe driving discounts, bundling discounts, and student discounts, which can help customers save money on their premiums.
  2. Wide range of coverage options: Progressive Auto Insurance offers a wide range of coverage options, including liability, collision, comprehensive, and uninsured/underinsured motorist coverage. This means that customers can customize their policies to meet their individual needs.
  3. Convenient online tools: Progressive Auto Insurance has a user-friendly website and mobile app that allows customers to easily manage their policies, file claims, and make payments online. This can save customers time and hassle, making it a convenient option for those who prefer to handle their insurance needs digitally.


  1. Mixed customer service reviews: While many customers report positive experiences with Progressive Auto Insurance’s customer service, there are also some who have had negative experiences. Some customers have reported long wait times on the phone and difficulty resolving issues with claims.
  2. Limited availability: Progressive Auto Insurance is not available in all states, which means that some customers may not be able to access its services.
  3. Limited discounts for certain groups: While Progressive Auto Insurance offers a range of discounts, some groups, such as seniors and military members, may not qualify for all of them.

Overall, Progressive Auto Insurance offers competitive pricing and a range of coverage options, making it a good choice for many drivers. However, customers should be aware of its limitations and potential issues with customer service before choosing this provider.

Customer reviews and ratings of Progressive Auto Insurance

Progressive Auto Insurance has received a range of customer reviews and ratings over the years. According to the National Association of Insurance Commissioners (NAIC), Progressive has an above-average complaint ratio for auto insurance, meaning that it receives more complaints than the median for all auto insurance companies. However, this does not necessarily mean that Progressive provides poor service, as the complaint ratio is influenced by a variety of factors, including the size of the company and the number of policies it has in force.

On the other hand, Progressive has received positive reviews and ratings from many of its customers. In J.D. Power’s 2021 U.S. Auto Insurance Study, Progressive was ranked as the highest among large auto insurers in customer satisfaction with the claims process. The company also received high scores in the overall satisfaction category, policy offerings, and price.

Additionally, Progressive’s mobile app and website have been praised for their user-friendly interfaces and ease of use. Customers can easily manage their policies, file claims, and even track the progress of repairs through the app or website.

Overall, while Progressive may receive more complaints than some of its competitors, it has also received high ratings and reviews for its customer satisfaction and technology offerings. As with any insurance company, it is important to do your own research and compare quotes and coverage options before making a decision.

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Factors to Consider When Choosing Auto Insurance

When it comes to choosing auto insurance, there are several factors that you should take into consideration. Here are some of the most important factors to consider:

A. Coverage options: It’s important to choose an insurance policy that provides the right level of coverage for your needs. Consider the types of coverage that are available, such as liability, collision, and comprehensive coverage. Also, think about any additional coverage options that you might need, such as roadside assistance or rental car coverage.

B. Cost of auto insurance: The cost of auto insurance can vary widely depending on a number of factors, such as your age, driving history, and the type of car you drive. It’s important to shop around and get quotes from multiple insurance companies to find the best deal. However, keep in mind that the cheapest policy may not always be the best option, as it may not provide the level of coverage that you need.

C. Discounts and promotions: Many insurance companies offer discounts and promotions to their customers. These can include things like multi-policy discounts, safe driver discounts, and discounts for installing anti-theft devices in your car. Be sure to ask about any available discounts when you’re shopping for insurance.

D. Customer service and support: Finally, it’s important to choose an insurance company that provides good customer service and support. Look for a company that has a good reputation for handling claims quickly and fairly, and that provides helpful customer service when you have questions or concerns about your policy. You may also want to read reviews from other customers to get a sense of their experiences with the company.

By considering these factors when choosing auto insurance, you can find a policy that provides the right level of coverage at a price that fits your budget, while also ensuring that you have good customer service and support if you ever need to make a claim.

Comparison of Progressive Auto Insurance with Competitors

A. Comparison of Coverage Options: When it comes to coverage options, Progressive Auto Insurance offers a wide range of choices to its customers. It provides standard options such as liability, collision, and comprehensive coverage, as well as additional options like roadside assistance, rental reimbursement, and custom parts and equipment coverage. In comparison, some of its competitors may not offer as many additional options or may charge extra for them.

B. Comparison of Rates and Costs: In terms of rates and costs, Progressive Auto Insurance is often competitive with its peers. It provides an online comparison tool, which allows customers to compare quotes from different insurers, making it easier to find the most affordable option. However, the actual cost of coverage may vary depending on factors such as age, location, driving history, and the type of vehicle, so it’s always recommended to compare quotes from multiple insurers.

C. Comparison of Customer Service and Support: Progressive Auto Insurance has a strong reputation for providing excellent customer service and support. It offers a 24/7 customer service hotline, a mobile app that allows customers to manage their policies, and a chatbot feature that can answer basic questions. Additionally, it has an A+ rating from the Better Business Bureau and a high customer satisfaction rating. However, some customers may prefer a more personal touch from their insurer, which may not be available with a larger company like Progressive.

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D. Comparison of Discounts and Promotions: Progressive Auto Insurance provides various discounts and promotions, including multi-policy discounts, safe driver discounts, and good student discounts. It also offers a usage-based insurance program called Snapshot, which rewards safe driving habits with lower rates. While some of its competitors may provide similar discounts, the specifics of each discount and promotion may differ, so it’s always best to compare different insurers to find the best deal.

Frequently Asked Questions

Is it hard to settle a claim through Progressive?

Progressive does have a reputation for a somewhat difficult claims process. The insurer even warns on its website that “filing a car insurance claim can be a difficult process.” And “filing” can be a long way from “settling.” Progressive indicates that it can take several months to settle a claim, depending on the factors involved.

How much does Progressive go up after a claim?

Progressive indicates that your rate can increase by up to 28% after an accident claim if you don’t have accident forgiveness and you’re found to be at fault. The accident forgiveness benefit becomes more generous and protective the longer you remain insured by Progressive.7

How much do you save by paying in full with Progressive?

Progressive doesn’t disclose the amount of its pay-in-full discount. It states that “average savings vary.” And you’re completely out of luck if you’re a resident of California. This discount isn’t available there.

Does Progressive have hidden fees?

This might depend on your definition of “hidden.” Prices for the same policy can be different depending on what discounts you’re eligible to claim and various other factors. Your best bet is to question any and all policy provisions and any potential associated cost if they’re not clearly stated.

Does Progressive raise rates after the first year?

Progressive indicates that policies are typically packaged into six- or 12-month periods. Your premium can adjust after this time. The company also indicates that your premium “typically won’t change” if your coverages, driving record, and other basic criteria remain the same.


In conclusion, this review has highlighted the importance of choosing the right auto insurance provider. It has discussed various factors that should be considered when selecting an insurance provider, including coverage options, customer service, and pricing.

In summary, it is clear that there are many insurance providers to choose from, and each has its own strengths and weaknesses. However, by doing your research and considering your individual needs, you can make an informed decision that will provide you with the best possible coverage and value.

Our final thoughts and recommendations are that you should take the time to shop around and compare quotes from multiple providers. Don’t be afraid to ask questions and clarify any details before making a decision. Additionally, consider factors such as discounts, add-on coverages, and customer service ratings when making your decision.

Ultimately, choosing the right auto insurance provider can give you peace of mind and protect you financially in the event of an accident or other unexpected event. It is an investment that should not be taken lightly.

In conclusion, we cannot stress enough the importance of choosing the right auto insurance provider. It can make a significant difference in your financial well-being and peace of mind. So, take the time to do your research and make an informed decision.