USAA Car Insurance Review

Spread the love

USAA is a financial services company that provides a wide range of products to its members, including car insurance. The company was founded in 1922 and is headquartered in San Antonio, Texas. USAA’s car insurance policies are highly regarded for their excellent coverage and customer service.

The purpose of this article is to provide an in-depth review of USAA’s car insurance offerings. We will examine the coverage options, discounts, and customer service, and provide insights into what sets USAA’s car insurance apart from other insurers. Whether you’re a current USAA member or considering switching to their car insurance, this article aims to help you make an informed decision.

Overview of USAA Car Insurance

USAA car insurance is a popular choice among drivers in the United States. This section will provide an overview of the features, coverage options, and benefits of USAA car insurance.

Features of USAA car insurance:

USAA car insurance offers a variety of features to help protect drivers and their vehicles. Some of the key features include roadside assistance, rental reimbursement, and accident forgiveness. Roadside assistance provides help in the event of a flat tire, dead battery, or other issues while on the road. Rental reimbursement helps cover the cost of a rental car if the insured vehicle is in the shop for repairs. Accident forgiveness allows drivers to avoid a premium increase after their first at-fault accident.

Coverage options available:

USAA car insurance offers a range of coverage options to meet the needs of different drivers. Some of the available coverage options include liability coverage, collision coverage, comprehensive coverage, and uninsured/underinsured motorist coverage. Liability coverage helps pay for damages and injuries to others if the insured driver is at fault in an accident. Collision coverage helps pay for repairs or replacement of the insured vehicle if it is damaged in a collision. Comprehensive coverage helps pay for damages to the insured vehicle caused by incidents such as theft, vandalism, or natural disasters. Uninsured/underinsured motorist coverage helps protect the insured driver in the event of an accident with a driver who does not have adequate insurance coverage.

Benefits of choosing USAA for car insurance:

One of the key benefits of choosing USAA for car insurance is the company’s excellent customer service. USAA has consistently been rated highly for customer satisfaction, with a focus on providing personalized support and attention to each policyholder. Additionally, USAA offers discounts for safe driving, military service, and bundling policies. These discounts can help policyholders save money on their premiums while still receiving high-quality coverage. Finally, USAA has a strong reputation for financial stability, which provides peace of mind to policyholders that their claims will be paid in a timely and efficient manner.

Pros and Cons of USAA Car Insurance

USAA is a popular car insurance provider in the United States, known for its exceptional customer service and military benefits. Here are some of the advantages and disadvantages of USAA car insurance.

Advantages of USAA Car Insurance:

  1. Affordable premiums: USAA offers some of the most competitive rates in the car insurance industry, which can help you save money on your monthly premiums.
  2. Outstanding customer service: USAA is renowned for its exceptional customer service. The company has consistently earned high marks in customer satisfaction surveys and is known for its prompt and courteous customer service representatives.
  3. Military benefits: USAA was founded by military members, and it continues to offer many benefits to active-duty and veteran service members and their families. These benefits include discounts on car insurance premiums, flexible payment options, and special coverage for deployed military members.
  4. Financial strength: USAA has a strong financial rating, which means it is financially stable and has the resources to pay out claims in the event of an accident.
  5. Wide range of coverage options: USAA offers a wide range of coverage options, including liability, collision, comprehensive, and uninsured motorist coverage. This means you can tailor your coverage to fit your specific needs.
See also  How to get Car Insurance for Rental Cars

Potential Drawbacks or Limitations:

  1. Membership restrictions: USAA is only available to current and former military members and their families. If you don’t qualify for membership, you won’t be able to get coverage from USAA.
  2. Limited availability: USAA only operates in 50 states and Washington D.C., so if you live in a state where USAA doesn’t operate, you won’t be able to get coverage from them.
  3. Limited agent availability: USAA primarily operates online and over the phone, which means you may not have access to an in-person agent if you prefer that type of service.

Overall, USAA car insurance is a great choice for military members and their families looking for affordable rates, excellent customer service, and military-specific benefits. However, if you don’t qualify for membership or live in a state where USAA doesn’t operate, you’ll need to look for coverage elsewhere.

USAA Car Insurance Rates

USAA is a popular provider of car insurance in the United States. To determine whether USAA offers competitive car insurance rates, it’s important to compare them with those of other insurance providers.

When it comes to USAA car insurance rates, the amount you’ll pay will depend on various factors. These factors can include your age, gender, driving record, location, and the type of car you drive. For example, if you’re a young driver with a poor driving record, you may pay higher rates than an older, more experienced driver with a clean driving history.

In addition to personal factors, USAA car insurance rates can also be affected by external factors, such as the economy and weather patterns. Insurance rates may also be influenced by industry trends and regulations, as well as competition among insurance providers.

Overall, USAA car insurance rates are generally considered to be competitive and affordable, especially for military members and their families. However, it’s always a good idea to compare rates and coverage options from multiple providers to ensure you’re getting the best deal for your individual needs.

USAA Car Insurance Discounts

USAA car insurance offers a variety of discounts to help their customers save money on their car insurance premiums. These discounts are available to both active and retired military personnel, as well as their families.

See also  Health Net Insurance - Coverage for Every Stage of Life

Qualifying for these discounts is relatively straightforward. To receive a discount, you typically need to meet certain criteria, such as having a clean driving record, being a safe driver, or taking a defensive driving course. Some of the most common discounts include:

  1. Safe Driver Discount: If you maintain a clean driving record for a certain period of time, you may be eligible for a safe driver discount. The exact requirements vary by state, but typically, you need to avoid accidents and traffic violations for a certain number of years.
  2. Defensive Driving Discount: Completing a defensive driving course can help you qualify for a discount on your USAA car insurance. These courses teach you how to anticipate and avoid potential accidents, which can make you a safer driver.
  3. Multi-Vehicle Discount: If you insure more than one vehicle with USAA, you may be eligible for a multi-vehicle discount. This can help you save money on your premiums for each vehicle you insure.
  4. Good Student Discount: If you are a full-time student and maintain a certain grade point average, you may be eligible for a good student discount. This discount rewards students who prioritize their studies and maintain good grades.
  5. Military Installation Discount: If you are stationed on a military installation, you may be eligible for a discount on your USAA car insurance. This discount reflects the lower risk of accidents that comes with living on a military base.

By taking advantage of these discounts, you could save a significant amount of money on your USAA car insurance premiums. For example, the safe driver discount can save you up to 45% on your premiums, while the multi-vehicle discount can save you up to 10%. To find out more about these discounts and to see if you qualify, contact USAA today.

USAA Car Insurance Customer Service:

USAA is renowned for providing exceptional customer service to its customers, consistently ranking at the top of customer satisfaction surveys in the car insurance industry. The company prides itself on putting its customers first and going above and beyond to ensure their needs are met.

Many customers have shared positive experiences with USAA’s customer service, including quick and efficient responses to inquiries, knowledgeable and helpful representatives, and a willingness to go the extra mile to resolve any issues. USAA also offers various customer service channels, including phone, email, and online chat, making it easy for customers to reach out for assistance.

When it comes to handling claims, USAA has a reputation for being prompt and fair. The company has a claims process that is straightforward and easy to navigate, with a dedicated claims team available 24/7 to assist customers throughout the process. USAA’s claims team is known for its expertise in handling claims and providing support to customers during what can be a stressful time.

In addition to handling claims, USAA also provides excellent customer service when it comes to inquiries. The company has a robust customer support team that is knowledgeable about its car insurance policies and can answer any questions customers may have. USAA also offers an online portal where customers can manage their policies, file claims, and get support.

See also  Best Cheap Car Insurance For New Drivers

Overall, USAA’s customer service is one of the key reasons why the company has such a loyal customer base. The company’s commitment to providing exceptional service has earned it a reputation as one of the best car insurance providers in the industry.

USAA Car Insurance Reviews and Ratings

When it comes to car insurance, USAA is a popular choice for many Americans. But what do reputable sources have to say about USAA car insurance? Let’s take a look at the ratings and reviews from some well-known sources.

According to J.D. Power’s 2021 U.S. Auto Insurance Study, USAA ranked highest in customer satisfaction among auto insurers in all regions of the country. This marks the seventh consecutive year that USAA has received this recognition. J.D. Power bases its ratings on factors such as policy offerings, pricing, billing, and claims handling.

Similarly, in Consumer Reports’ 2021 ratings of car insurance companies, USAA received the highest overall score, with excellent ratings for both claims satisfaction and customer satisfaction. Consumer Reports surveys its members about their experiences with their insurance companies, including how their claims were handled and how they felt about their premiums.

Overall, customer satisfaction with USAA car insurance seems to be very high. Customers appreciate USAA’s competitive pricing, easy-to-use website and mobile app, and responsive customer service. Additionally, USAA’s financial stability and reputation as a trusted military-focused insurer are seen as important factors in their decision to choose USAA for their car insurance needs.

If you’re considering USAA car insurance, these ratings and reviews from reputable sources can give you an idea of what you can expect. However, keep in mind that every insurance company has its strengths and weaknesses, and what works for one person may not work for another. It’s always a good idea to get quotes from multiple insurers and compare coverage and pricing before making a decision.


In conclusion, this article has discussed the various features and benefits of USAA car insurance. We have explored the advantages of choosing USAA as your car insurance provider, including their excellent customer service, competitive rates, and various discounts.

USAA is a trusted and reputable insurance company that has been serving military members and their families for over 90 years. They offer a wide range of coverage options and excellent customer support, making them a top choice for those seeking reliable and affordable car insurance.

Based on the information presented in this article, we highly recommend USAA car insurance for potential customers. If you are a military member or a family member of someone who has served, USAA can provide you with the coverage you need at a competitive price. With their extensive coverage options and excellent customer service, USAA is a reliable and trustworthy option for all your car insurance needs.